Terms and Conditions


These conditions of sale apply to goods supplied by Top Drawer Fitted Furniture (the Company). Any Quotation given by the Company is an invitation for you to place an order with the Company only. No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order and gives you confirmation in writing.

Confirmation of order

Confirmation of an order will only be sent when all details have been agreed with the Company and the first payment has been made. Once the Company sends this confirmation and payment has cleared, there is a binding and legal contract between you and the Company. No addition or alteration to the order will be valid unless agreed in writing by the Company. In the event of such alteration a surcharge may be made at the discretion of the Company. Plumbing, tiling, electrical, decorating and building work will not be included in the contract unless separately agreed. For the avoidance of doubt the Quotation does not include the final connections of electrical appliances and water supplies to appliance.


Payments relative to your commission will happen in one of two ways. An initial research and development fee may be requested in order to explore the design process and all relevant details surrounding the project.

On confirmation of an order, if no research and development phase has been commissioned, a first payment of 50% of the total purchase price is due. Dependant on the scale of the project, further interim payments will be requested up to an including two weeks prior to delivery at which point payments up to the value of 40% is due. The remaining balance of 10% is due upon completion.

If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with the Company. The Company reserves the right to charge interest on overdue payments at 4% above the current UK base rate which will be calculated on a daily basis. In the event of late or non payment and without affecting any other rights or remedies of the Company, the Company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.


Clients will always be presented with a proposed scheme that will include either/or sketches, samples and product details. This provides an appropriate sense of scale and construction details, as well as a visual sense of the finished piece. On request and liable to an additional fee, a photo realistic Computer Generated Image of the project can be commissioned.

Delivery and Installation

Delivery dates and times will be estimated at the time of confirmation of order but are considered an estimate only. Tailored design and manufacture processes, will often prompt a perpetual process of change particularly when clients are encouraged to engage in the creative process. With this in mind, Top Drawer Fitted Furniture reserves the right to change expected delivery dates should there be legitimate reasons to do so. The Company reserves the right to make a charge for the storage of your furniture should you request a delay on the delivery.

Responsibility of the goods will pass to the client upon delivery and installation. Any damage or loss caused by persons not employed by the Company such as builders or other tradespersons is the responsibility of the client. The risk in the goods not installed by the Company shall pass to you on delivery. For goods installed by the Company risk shall pass after installation. Damage in either case due to inadequate site access shall be at your risk.


Unless otherwise arranged and agreed, delivery and installation will be carried out by Top Drawer Fitted Furniture and/or representatives working on behalf of The Company. It is the customer’s responsibility to ensure the site is ready for installation. Specifics relevant to your project will be discussed and confirmed during the development phase of the project. Voids and fillers surrounding installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint. At all times representatives of the Company will treat your home with respect and consideration. Please notify The Company immediately if you observe any reason for complaint.


The customer will be shown material samples relevant to the proposed furniture design. Natural timbers and stone will by nature always vary in colour and surface markings. No guarantee is given that the materials supplied will be an exact replica in terms of colour and surface markings as those presented. All professional decisions regarding material selection will be made to the benefit of the project.

The ‘Settling In’ Period

After installation, a ‘settling in’ period is an expected element of the commission process. Final balance payments will have been made on completion but an approximate timeline of one year should be allowed for the furniture to acclimatise to its environment. Modern Heating and Insulation methods are not conducive to natural materials and these materials will always respond to changes in humidity. Where considered appropriate The Company will assess and carry out any alterations, renovations or repair. Charges will apply if changes are deemed the responsibility of the client.


Cancellation of orders will only be accepted if the Company has agreed in writing and on condition that you reimburse the Company all costs and expenses or losses and damages resulting from the cancellation.


All goods supplied by the Company are warranted free from defects. All goods must be inspected immediately following installation (no later than 2 days) and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from the installation by the Company’s representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company, failure to follow the Company’s instructions on aftercare or any alteration or repair carried out without the Company’s approval.